All Portmantos products come with our 30-day FREE & EASY Returns Policy. If, for any reason, you are not satisfied with your purchase, click on the truck icon on the top right of our homepage.

If the item is not received back within 10 business days from your return claim your return will not be valid. Once your return is received we will apply a full refund less any shipping costs to the original form of payment.

RETURNS PROCEDURE

1. Click on Returns Center
2. Input Order Number and Email Address associated with the return.
3. Follow the steps to complete your return request.
4. An email will be sent with a prepaid shipping label.
5. Download and print the returns label. 
6. Pack all the returned items, along with a print off of your confirmation of purchase email, and attach the label on a box. 
7. Take it to an authorized drop-off location and ship.
8. You will receive an email as soon as we received your items, and when a refund is issued.

 Details

• All merchandise must be in the same new, unused condition in which you received them.
• Items returned to Portmantos that are not in new, unused condition will NOT be refunded. 
• As a courtesy to our customers we will provide a FREE prepaid return shipping label. 
• Once your return is received and inspected by Portmantos, your original form of payment will be credited the original price of the product and any applicable taxes. Any original shipping fees are NOT refundable.
• Refunds will be issued by Portmantos within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement.
• All Final Sales are non-returnable.
• All personalized or monogrammed items are Final Sale non-returnable.

EXCHANGES

If you would like to exchange your item for something that better fits your needs, a new order will need to be placed. Simply follow the same process as a return; details are outlined above. 

Shipping Address for Returns if you choose to use your own shipping carrier.

Please include a copy of your RMA email and send all Returns to:

PORTMANTOS

ATT: Returns Department

 Additional Details

• Portmantos does not accept returns on personalized merchandise
• All products must be returned unused, in their original box and packaging
• Lump sum promotional discounts (e.g. $20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price
• Items that included a GWP (gift with purchase)  that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount
• Items sold at a promotional price must be returned, if not, we will deduct the amount discounted to credit (eg: luggage scale or pillow).

Defective or Damaged Good

Please contact us immediately if your Portmantos purchase arrives in defective or damaged condition. It is best if you can take a picture of your defective item and attach it to your email to concierge@portmantos.com. Items that arrive in defective* or damaged condition will be replaced immediately.

*Defective merchandise is covered for 30 days by Portmantos. After that time please refer to the manufacturer for warranty service.

 

Amazon Orders: 

Please note that Amazon Marketplace orders are separate from Portmantos.com. All policies related to Amazon orders are clearly stated on the Amazon platform. If you have any issues with an Amazon order, please create a ticket / return request on Amazon.  All order and return policies posted on portmantos.com are for Portmantos.com orders only. Portmantos ONLY offers free shipping and returns on Portmantos.com orders. 

QUESTIONS?

Please call our customer service: 1 (844)999-PORT (7678) or email: Concierge@portmantos.com.